Shipping & Returns Info

Our cutoff time for same-day shipping is 10 am PST. Orders placed after 10 am PST Monday, Tuesday or Wednesday will ship the next day. Orders placed after 10 am PST on Thursdays will ship on Monday.

We ship our ice creams inside an insulated frozen shipper box, packed with dry ice to ensure your ice cream arrives at its destination fully frozen.

Orders arrive to their destination within 2 business days of shipment.

If you have any questions about when your order will ship or be delivered, please reach out by emailing info@tinpotcreamery.com and we will be happy to help you!

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Return Policy

All sales are final.  If your order doesn't arrive frozen, we will reship it at our cost.  If you need customer service, please email us at info@tinpotcreamery.com